How To Submit

You put your right hand in, you put your right hand out … Seriously though,
just follow the steps below, and it’s as easy as that.

Step1 Create Account

Step 1

Create and authenticate your HGA account.

Step2 Start Sub

Step 2

Begin a new order and enter the information about the cards you want graded.

Step3 Enter Info

Step 3

Select your preferred turnaround time and complete your order.

Step6 Package

Step 4

Follow the packaging instructions.

Step7 Ship

Step 5

Mail the package to us at:
Hybrid Grading Approach
6518A Chapman Highway
Knoxville, Tennessee 37920-6573.


So, you want to sell some sports cards.  We are here to help.

Hybrid Grading Approach sells the best slabs on the market.  We are sports lovers, and collecting sports cards is our passion. We graduated from being collectors to becoming local card store owners, and now we have built an online card grading company that any collector can take advantage of.  We witnessed an enormous need in the market for consistent card grading, and we decided to hire multiple companies to design and implement software that allows us to scan, analyze, and grade cards without subjectivity.

For you to take advantage of HGA’s expertise, software, and collected knowledge, you will need to create a user account with us, log into that account, create a card order, enter the relevant information about the cards you want to sell, and then mail the cards to us.  You will not regret it.

Creating your account

  • Open your web browser (we recommend using Google Chrome) and navigate to

  • Click on the ‘Sign up now’ link at the bottom of the window.

  • Enter the appropriate information into the form fields:

  • ‘Your first name’ – Enter your first name.  If you represent a business or a corporate entity, please still enter your own first name — these accounts are to be created on a person-by-person basis.

  • ‘Your last name’ – Enter your last name.  Again, if you represent a business or a corporate entity, please still enter your own last name.

  • ‘Your email’ – Enter the email address where you would like to receive any emails from HGA.  The email address should be in the format of:  This email address will act as the username for your HGA account

  • ‘Verify your email’ – Enter the same email address that you entered for ‘c’.

  • ‘Your phone number’ – Select your country from the leftmost dropdown box, and then enter your phone number in the appropriate format.

  • ‘Password of choice’ – Enter the password that you would like to use for this newly-created account.  Your password must be at least 6 characters long, and should contain at least one lower-case letter; one upper-case letter; one number; and one special character (such as !, @, #, and so forth).

  • To view the Terms and Conditions for your HGA account, click on the ‘Terms & Conditions’ link.  Once you have read the Terms and Conditions, click the ‘I Agree to HGA’s terms and conditions’ check

  • For more information about our privacy policy, click the ‘Privacy Policy’ link.

  • To verify that the account is being created by a human being (as opposed to being created by an automated process of some kind), click on the ‘I’m not a robot’ checkbox.

  • Once you have filled out all of the fields in the Account Creation form, your completed form should look something like this:

  • Finally, click on the ‘Create Account’ button.

Authenticating your account

  • After you have created your HGA account (or changed the email address associated with your account), and before you are allowed to place an order, you will need to authenticate your HGA account.  In order to authenticate your account, you will need to log into the email address that you entered in the ‘email address’ field when you created your HGA account, and check your email.

  • Click on the ‘Click here to confirm your email address’ link to verify your HGA account.  Please be aware that the authentication link will only work for the first 12 hours after you have created your new account.  If you wait more than twelve hours before you attempt to authenticate your new account, the authentication link that has been emailed to you will not work.  In that case, you will have to log into your newly-created account to request a new email to authenticate your account. 

  • To request a new authentication email, click on the ‘Profile’ tab in the left-hand navigation panel, and then click on the ‘Resend verification email’ button as indicated below.  Once you receive the new authentication email, it will be good for 12 more hours:

  • If you do not see the email from in your primary Inbox, please check the ‘Spam Mail’ folder in your email application.  Should you not receive it in either location, please verify that your email account does not have any ‘mail rules’ on it that might send these emails to a different folder.

Logging into your account

  • You may log into your HGA account regardless of whether it has been verified.  If it has not been verified, you will not be able to place an order, but you will be able to access your User Profile, change any of your profile information, or resend the authentication email.

  • To log into your account, open the web browser of your choice (we recommend Google Chrome) and navigate to  You will see the following form.

  • Enter the email address that you used when you created your HGA account in the ‘Email here’ field, and then enter the password that you created for the account in the ‘Password here’ field.  Finally, click the ‘Login’ button.

Logging out of your account

  • Logging out of your account assumes that you have successfully logged into it in the past.  When you log in to your HGA account, you will see the following window:

  • To log out of your HGA account, click on the ‘Logout’ button in the left-hand column as indicated above.  You will have to log in again in order to create an order, access your profile, or reset your password.  If you encounter any issues while placing an order, please log out, log back in, and then try to place your order again

Creating your order

  • Once you have logged into your account, you can create an order by clicking on the ‘Create Order’ option in the left-hand column.  Once you click on that option, you will see the following:

  • Enter some keywords of your card in the form field, and you will see a dropdown menu suggesting cards that have similar details.

    If your card is not currently in our system, you will instead see a message that says If this happens, you will need to click on this message and enter the card information manually.

  • Click on the appropriate card from the dropdown menu.  The card information will be transferred into the form. 

  • Click on the ‘Add card’ button, and the system will add the card to your order:

  • Enter the standard book value of the card in the ‘Declared value’ field.

  • Select your preferred label that you would like to be printed on your slab from the ‘label choice’ field. Clicking on the ‘Label Examples’ button at the bottom of the page will provide you with examples of the possible labels that you might select for your card.

  • Enter the number of these exact same cards that you would like to have graded in the ‘quantity’ field.  The card has now been added to your order.  To add more cards, search for the next card in your order.

  • If, at any time, you need to leave the order (with the intent of coming back to the order later), you can click on the ‘Save and quit’ option.

  • After entering your cards, the form should look something like this:

  • To continue to the next ordering page, click on the blue ‘next’ button in the bottom right corner of the page.

  • After clicking the ‘next’ button, you will be prompted to enter your Return Shipping information:

    If you have previously entered your addresses into your Profile page, your Return Shipping address will autopopulate in this form.  You can still change the address, if you would like to.  This page also provides you with the option to select return shipping insurance, if you would like to add it. The cost of shipping insurance is 1% of the total value of your cards. 

  • Once you have entered your address and have selected whether you want insurance, click on the blue ‘next’ button in the bottom right corner of the page.

Complete your order

  • On page 3 (out of 5) of the ordering process, you will have the option to select the price of your order based upon your ideal turnaround time.  The page will look like this:

    In this example, we can select a 2-day turnaround time for $100 per card, or a 60-day turnaround time for $20 per card, the other options in between.  Click on the option that works best for you to highlight it, and then click on the blue ‘next’ button.

  • Page 4 of the ordering process provides you with the following details:

  • a) Click the ‘card details are correct’ checkbox if the cards in your order are listed correctly.

  • b) Click the ‘return shipping address is correct’ checkbox if your return address is correct.

  • c) Click the ‘I agree to pay for return shipping when my cards are shipped back to me and understand that a failed payment may result in delays’ checkbox if you accept that detail of your order.

  • Once you have clicked on all three of those required checkboxes, click on the blue ‘next’ button in the bottom right corner of the page.

  • Finally, enter your Credit Card information (including your Expiration Date and your CVV number), and click on the appropriate checkboxes to agree to the terms of the sale:

  • Once you have entered all of your information and approved all the requisite information, click on the green ‘Place order and pay $X’ button to approve and submit the order.

  • You will receive an email at your HGA account’s email address confirming your order.

Packaging instructions

Place all cards inside a sturdy plastic case such as a top loader or card saver. Do not secure top loaders with stickers, as this can result in damaged cards and longer processing times. If the card is loose, only secure with painter’s tape. Rubber band your stack of cards together to keep them organized during shipment.

Keep cards in the same order as listed on your submission form. If you have multiple stacks, label them with a sticky note in their correct order. If cards are received out of order, they will be pulled out of the production line and will have to be re-organized, resulting in longer processing times.

Secure cards in between cardboard or wrapped in bubble wrap. Be sure to not package them too tightly as this can cause damage to the cards.

Package cards inside a dependable cardboard box. Do not ship orders inside envelopes or bubble mailers, as they are likely to be damaged during shipment. Fill the box with bubble wrap or any other shipping material to guarantee your cards will not shift around inside the box. Print out the packing slip and place it inside the box as well.

Seal the box with packing tape and write on the outside of the box the service level you chose.

Basic troubleshooting

  • For more information about troubleshooting any issues that you might encounter with the HGA Portal, please see our HGA Troubleshooting FAQ.